Why mortgage brokers in Australia need to do better

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INTRODUCING.... OUR LEARNING CENTRE!
We have over 30 years of collective experience and are working in the thick of it every day. We know the application process inside out – the bank policies, the timeframes, possible delays, and the forms. All those FORMS. While there’s no getting around them, we’ll make them easier to understand and complete.
Loans are not a one-size-fit-all. Many people focus on the interest rate, and while this is important, it’s not the be-all-end-all. Your loan type will depend on things like your age, savings, equity, future business/work plans and family plans. Did you know, some banks offer a break from repayments when you take maternity leave? We have access to hundreds of loan products across 40+ lenders. We’ll find your fit!
While the interest rate isn’t always the be all and end all, we still strive to get you the best possible rate and loan package to fit your circumstances. Even a savings of 2-3% of a home loan over a five year loan period can reduce your payments significantly.
Once we’ve worked out which lender and which product is right for you, we prepare the application for you. We are your single point of contact so that you don’t have to sit on hold with various banking departments and explain your story to numerous representatives. We do the forms and the liaison so you don’t have to.
Whether it’s your first home and you need help understanding the basics like interest rates and LMI, or your tenth property and you want to talk strategy, capital gains and LVRs, we’re here to help. Diagrams, scenarios, spreadsheets… whatever you need.
Our service doesn’t end once your loan settles. We’ll be in touch when interest rates drop, when your fixed interest period expires, and every few months to touch base. New cars, home renovations and other big life events may mean we can swap your loan conditions to more favourable options.

Yes, especially if you prefer not spending your evenings decoding bank jargon. A mortgage loan broker can compare products across multiple lenders, explain what actually suits your situation and guide you from application to settlement. At The Happy Finance Company, we add the human bit too: real conversations, smart strategy and support that makes the whole process feel less like a financial obstacle course. Our team can also review and provide additional support after settlement.
Getting approved starts with knowing what lenders want to see: income, expenses, your credit history, how much deposit or equity you need and whether you need genuine savings or not. The not-so-fun bit? Every lender assesses things differently. That is where a seasoned mortgage broker in Australia helps. We review your situation, tidy up the details, compare lender options and guide the application so you’re not left refreshing your inbox and stress-eating biscuits.
No, not all mortgage brokers in Australia have access and authority to use the same banks as we do. Our team also gets priority service over other brokers with certain lenders due to our quality submissions, high volumes and relationships with the banks. At Happy Finance, we also have a big support team behind us, ensuring that clients are looked after.

ANDREA PALELLA (O'SHEA)
MATTHEW GOODYEAR
MATHEW CROSSLEY
JESSE ROSS